Who we are
SDA Bespoke Homes and Bespoke Homes SDA Pty Ltd ("Bespoke Homes") are NDIS specialist that provide House & Land packages in the NDIS SDA space.
Leaving your contact details
In relation to this Privacy Policy, please be advised that by signing up to receive materials, downloading resources or leaving contact details, either on Bespoke Homes website or via one of Bespoke Homes online advertisement contact forms, you consent to be contacted by Bespoke Homes with information on market insights, services, events, finance, specials, and other beneficial investment materials. If you do not wish to receive regular communication, you can unsubscribe at any time by using the relevant subscription functionality embedded in the marketing communication or contact Bespoke Homes and request to be unsubscribed.
Sensitive information
The Privacy Act protects your sensitive information — such as information about your religion, ethnicity, health or biometrics (for example, your fingerprints). If we need this type of information, we’ll ask for your permission — except where otherwise allowed by law.
Your personal information
We and/or our officers, employees, contractors and agents collect, hold, use and disclose information to assist us in our relationship with you. This information is collected from you, from the transactions performed on your behalf and/or from other persons and organisation’s. If you do not provide the information, we need we may not be able to provide you with the product or service you have requested. We may also be required by law to collect information from or about you for certain purposes (for example, to identify you).
The types of information collected include but are not limited to:
• information which identifies you (your name, date of birth, contact details, residence and citizenship status);
• information which relates to your financial affairs, business, employment, income or assets;
• information which arises or is required in connection with the transactions you do with us or through us;
• information which helps us to process applications made by you for particular products and services; and
• information relevant to product development or marketing.
How we collect your personal information
We collect your personal information directly from you or from third parties once authorisation has been provided by you. You have the right to refuse us authorisation to collect such information from a third party.
How we use your personal information
We collect, hold, use and disclose personal information so we can provide you with financial and credit products, investment opportunities, service relevant to your needs. We may also collect, use and disclose your information for related purposes such as:
• Complying with our legal obligations, such as verifying your identity
• Assisting with your questions and complaints
• Arranging for services to be provided by third parties
• Internal operations, such as record keeping, data analytics, auditing or training, marketing
• Promotion of other products and services that may be of interest to you
We collect, use, hold and sometimes disclose personal information about financial advisers, credit representatives and other people who we do business with (including employees) in order to administer and manage our business operations. This information is afforded the same standard of care as that of our clients.
Important
This document provides an overview of our privacy policies and procedures (in addition to those that may apply in respect of specific Services and transactions), disclosures that we are required to make by law and a summary of certain Regulations. It is not intended to constitute legal advice in relation to your rights under any privacy legislation or any other matter.
Contact us about privacy
Further information about our privacy policies and procedures can be obtained from our office.
Complaints about privacy
If you are concerned about how your personal information has been collected, used or disclosed and you wish to make a complaint. Please contact us at the details outlined above.
We will acknowledge your complaint in writing within one business day of receiving it, or as soon as is practicable, and a written response will be provided within 30 calendar days after receiving the complaint. If your complaint takes longer than 30 days to respond to, we will notify you as soon as we become aware of this.
The Australian Financial Complaints Authority (AFCA) can consider certain privacy complaints relating to either the provision of credit or credit reporting information in general.
The Contact Details for AFCA are:
Australian Financial Complaints Authority
Online: afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (freecall)
Mail: Australian Financial Complaints Authority
GPO Box 3 Melbourne VIC 3001